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Can we wear jewellery daily?

Absolutely! Our jewellery is made with 316L stainless steel and 18K PVD gold plating, making it waterproof, sweat-proof, anti-tarnish and perfect for everyday wear. You can wear your Toxic Tale pieces while showering, working out, or going about your day without worrying about them losing their shine.

For the longest-lasting finish, we recommend avoiding prolonged exposure to harsh chemicals, perfumes and chlorine.

What is delivery time?

Orders are usually dispatched within 1–2 business days and delivered within approximately 5–7 business days.

While most orders are delivered within this timeframe, delivery timelines are estimates and may occasionally be affected by courier delays, weather, regional disruptions or other circumstances beyond our control. We’ll always do our best to assist you if your shipment faces an unexpected delay

How can I raise a complaint or contact customer support?

For any order-related queries or complaints, please email us at toxictale.customerquery@gmail.com. Our team will get back to you within 1–2 business days.

Please avoid reaching out via Instagram DMs, as they are not monitored for order-related concerns and messages can easily get missed due to the high volume of DMs we receive.

Emailing us ensures your query is properly tracked and resolved as quickly as possible.

How can I track my order?

Once your order is dispatched, you’ll receive a tracking link via email/SMS. You can use this link to follow your shipment and view the latest delivery updates.

If you haven’t received your tracking details after your order has been dispatched, please email us at toxictale.customerquery@gmail.com, and our team will be happy to assist you.